Return Policy
Return Policy
Cancellation
We accept order cancellations before the product has been shipped or processed.
If your order is successfully cancelled before shipment, you will receive a full refund to your original payment method.
Unfortunately, we cannot cancel an order once it has already been shipped.
To request an order cancellation, please contact us as soon as possible at:
Email: service@novarensio.com
Please include your order number when contacting us.
Returns
We accept returns of eligible products. Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return, the item must be:
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Unused
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In the same condition that you received it
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In its original packaging
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Complete with all accessories, parts, and packaging materials, if applicable
For cleaning tools, storage boxes, and household products, items that have been used, damaged by the customer, washed, altered, or returned without original packaging may not be eligible for a refund.
To complete your return, we require a receipt, order number, or proof of purchase.
Please do not send your purchase back to the manufacturer or to any address without contacting us first.
Return Shipping
Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect due to our error.
Customers will not be charged any restocking fee for returning an eligible product.
If the item you received is damaged, defective, or incorrect, please contact us with your order number and supporting photos. After verification, we will help resolve the issue as quickly as possible.
Refunds
Once your returned item is received and inspected, we will send you an email confirming that we have received your return.
We will also notify you whether your refund request has been approved or rejected.
If your refund is approved, it will be processed to your original payment method within a certain number of business days. The exact time may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank, as there is often additional processing time before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at:
Email: service@novarensio.com
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us at service@novarensio.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
After reviewing your request, we may arrange a replacement, reshipment, refund, or another appropriate solution.
Return Address
The return address and detailed return instructions will be provided by our customer support team after your return request has been approved.
Please contact customer support before returning any product.
Do not return products without approval, as unauthorized returns may not be accepted.
Customer Support Email:
service@novarensio.com