Shipping Policy
Shipping Policy
When can I expect to receive my shipment?
All orders are processed within 3–5 business days after the order is placed.
Once your order has been shipped, delivery typically takes 10–20 business days, depending on the destination country, carrier availability, customs clearance, and local delivery conditions.
Please note that shipping delays may occasionally occur due to customs inspections, holidays, weather conditions, transportation issues, or other factors beyond our control. We appreciate your patience and understanding.
How can I track my order?
Once your order has been dispatched, a tracking number will be sent to you in your shipping confirmation email.
You can track your shipment through the tracking link provided in your email or by visiting:
Please allow some time for the tracking information to update after your package has been shipped.
What are your shipping rates?
We offer a flat-rate shipping fee of $3.99 USD for orders.
Shipping fees may be displayed during checkout before you complete your order.
Which countries do you ship to?
We currently ship to customers worldwide.
In the unlikely event that your country or region is not supported by our logistics partners, we will contact you promptly and arrange the necessary adjustment, cancellation, or refund for your order.
For more information about shipping destinations, please contact us at:
How can I change my shipping address?
Shipping address changes can only be requested before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
If you need to update your shipping address, please contact us as soon as possible at:
Please include your order number and the correct shipping address in your message.
We will do our best to update your address before the order is processed or shipped. Once an order has been shipped, we may not be able to change the delivery address.
Can I ship my order to an address different from my billing address?
Yes. You may provide a shipping address that is different from your billing address during checkout.
Please make sure all shipping information is accurate before completing your order.
How is my order shipped?
Orders are processed and shipped during regular business days, excluding weekends and public holidays.
Orders placed on Saturday, Sunday, or public holidays will usually be processed on the following business day.
Novarensio works with trusted logistics partners and international carriers to deliver cleaning tools, storage boxes, and home organization products directly to customers.
Depending on your location and product availability, your order may be shipped from one of our partner warehouses or fulfillment centers.
We partner with reliable shipping providers, which may include international carriers and local delivery services, to help deliver your order safely and efficiently.
Important Shipping Notes
Please ensure that your shipping address, phone number, and email address are entered correctly during checkout.
Novarensio is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, unavailable recipient, or failure to collect the package, additional shipping fees may apply for reshipment.
Contact Us
If you have any questions about shipping or delivery, please contact our customer support team:
Email: service@novarensio.com
Website: novarensio.com