Terms of Purchase

Terms of Purchase

Last Updated: June 2026

These Terms of Purchase (“Terms of Purchase”) govern your purchases of products and services available through novarensio.com (the “Site”). This Site is operated by Novarensio. Your use of the Site and these Terms of Purchase are also governed by our Terms of Service, Privacy Policy, Shipping Policy, and Return Policy, which are incorporated herein by reference.

Please carefully read these Terms of Purchase before purchasing or using any products or services through our Site. By placing an order through novarensio.com, you agree to these Terms of Purchase and all related store policies.

General

By purchasing from our Site, you represent that you are at least 18 years of age, or the legal age of majority in your state, province, or country of residence, and that you are legally able to enter into a binding agreement.

You agree to purchase and use products available through the Site in compliance with these Terms of Purchase and all applicable laws, rules, and regulations.

You are responsible for ensuring that any products purchased from our Site may be lawfully imported, received, and used in your jurisdiction.

Privacy Policy

Your submission of personal information through our Site is governed by our Privacy Policy.

By using our Site or placing an order, you agree that any personal information we collect may be used to process your order, provide customer support, arrange shipping, prevent fraud, and improve our services.

Please review our Privacy Policy for more information about how we collect, use, and protect your personal information.

Purchases

Order Processing

We may, at our sole discretion, choose not to process or to cancel your order in certain circumstances.

This may occur if:

  • The product is out of stock

  • The product was incorrectly priced

  • The order appears to be fraudulent

  • Payment information cannot be verified

  • Shipping information is incomplete or incorrect

  • We are unable to ship to the provided destination

  • Other circumstances arise that prevent us from fulfilling the order

If we do not process or cancel your order, we will either not charge you or will issue a refund for the cancelled order.

We reserve the right to verify your identity, billing information, shipping information, or payment details before processing your order.

Product Descriptions

Novarensio makes reasonable efforts to provide accurate product descriptions, images, sizes, specifications, and other product information.

However, we do not guarantee that product descriptions, images, colors, dimensions, or other content on the Site will always be accurate, complete, current, or error-free.

Product colors may appear differently depending on your screen settings, device display, lighting, or photography conditions.

If a product you receive is not as described, your remedy is to contact us and follow our Return Policy.

Product Use

Our store offers practical home products, including cleaning tools, storage boxes, organization items, and household accessories.

Please use all products according to their intended purpose. Customers are responsible for reading any product instructions, warnings, or usage guidance before use.

Novarensio is not responsible for damage, injury, or loss caused by misuse, improper installation, improper cleaning, unauthorized modification, or failure to follow product instructions.

Pricing Information

We strive to provide accurate pricing information on our Site. However, pricing errors may occur.

We reserve the right to correct any errors, inaccuracies, or omissions related to product pricing, discounts, promotions, shipping charges, or availability at any time without prior notice, including after an order has been submitted.

If a product is listed at an incorrect price, we reserve the right to cancel the order and notify you by email.

Prices for products are subject to change without notice.

Product Availability

Product availability may change at any time.

Although a product may appear as available on the Site, we cannot guarantee that it will remain in stock when your order is processed.

If an item becomes unavailable after your order is placed, we may cancel the item from your order and notify you by email. If payment has already been made for the unavailable item, we will issue a refund for that item.

Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for reference only and may vary depending on your location, carrier availability, customs clearance, weather conditions, holidays, or other transportation delays.

Novarensio is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or circumstances beyond our control.

Please make sure your shipping address is complete and accurate before placing your order.

Taxes, Customs Duties, and Fees

You are responsible for any applicable taxes, customs duties, import fees, value-added taxes, tariffs, or other charges required by the destination country or region.

These charges are not always included in the product price or shipping cost and may be collected by customs authorities, carriers, or local agencies.

Novarensio is not responsible for delays, additional charges, or failed deliveries caused by customs procedures or unpaid import fees.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

Email: service@novarensio.com

Please include your order number and the requested change.

Order changes or cancellations can only be accepted before the order has been processed or shipped.

Once an order has been shipped, we may no longer be able to modify or cancel it.

Returns and Refunds

Returns and refunds are handled according to our Return Policy.

To request a return, refund, exchange, or replacement, please contact us at:

Email: service@novarensio.com

Please include your order number, a description of the issue, and photos if the product is damaged, defective, or incorrect.

Incorrect, Damaged, or Missing Items

If you receive an incorrect, damaged, defective, or incomplete order, please contact us as soon as possible at:

Email: service@novarensio.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging, if applicable

After reviewing your request, we may provide a replacement, reshipment, refund, or another appropriate solution.

Payment

All payments must be completed at checkout before an order can be processed.

We accept the payment methods displayed on our Site at checkout. Payment methods may include major credit cards, PayPal, Apple Pay, or other secure payment options depending on availability.

All payments are processed through trusted third-party payment providers. We do not store your complete credit card information on our servers.

Fraud Prevention

We reserve the right to refuse, cancel, or hold any order if we suspect fraud, unauthorized activity, payment risk, or violation of these Terms of Purchase.

We may request additional information to verify your identity, payment details, or shipping information before processing an order.

Contact Information

If you have any questions about these Terms of Purchase, your order, shipping, returns, or customer support, please contact us at:

Email: service@novarensio.com

Website: novarensio.com

Company Name:
Hebei Zhaochuang Network Technology Co., Ltd.

Business Address:
Unit 12B14, Building 3, Weilaishi, No. 1999 Qiyi East Road, Dongjinzhuang Township, Lianchi District, Baoding City, Hebei Province, China