Privacy Policy

Thank you for visiting our website operated by merovica.com (the "Company", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or use our services.

By accessing or using our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, contact us, or use our services.

Information You Provide

The information you provide may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information

  • Order details and purchase history

  • Any information you provide when contacting our Customer Support team

Payment information is processed securely through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and browsing activity

  • Time spent on our website

  • Referring websites

  • Cookies and similar technologies

This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Process and fulfill your orders.

  • Confirm, manage, and deliver purchased products.

  • Send order confirmations, shipping updates, and other transaction-related communications.

  • Process payments and prevent fraudulent activities.

  • Handle returns, refunds, and customer service requests.

  • Respond to your questions and provide customer support.

  • Improve our website, products, services, and customer experience.

  • Send promotional emails and marketing communications when permitted.

  • Provide personalized content, offers, and advertisements.

  • Analyze website traffic and customer behavior.

  • Maintain the security and integrity of our website.

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to provide our services, including:

Service Providers

We may share information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Order fulfillment partners

  • Website hosting providers

  • Analytics providers

  • Advertising and marketing partners

  • Customer support services

These third parties may access your information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law, legal processes, government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website.

Cookies allow us to:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Understand how visitors use our website.

  • Measure website performance.

  • Improve our products and services.

  • Provide more relevant advertising and marketing communications.

We may use third-party tools, including analytics and advertising services, that use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. Payment Information

All payments are processed through secure third-party payment providers.

We do not collect or store your complete credit card information. Your payment details are handled according to the privacy policies and security practices of the payment providers.

6. Marketing Communications

With your consent or where permitted by applicable laws, we may send you promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our emails.

You may also contact our Customer Support team to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information, including:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Request information about how your data is collected and used.

  • Withdraw consent where applicable.

To exercise these rights, please contact our Customer Support team.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years old. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of these third-party websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your personal information may be processed, transferred, and stored by our service providers in different countries where they operate.

By using our website, you acknowledge that your information may be transferred internationally when necessary to provide our products and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Customer Support team.

Customer Support:
Email: service@merovica.com

You may also contact us using the customer service email address or telephone number provided in your Order Confirmation Email.